At Teoxane UK, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect information, what we do with it and what controls you have over your personal information when using our website https://www.teoxanetreatments....
We take our duty to process your personal information very seriously.
We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated at the end of the document.
Refer to the sections below for more details on how and why we use your personal information:
When you are browsing our website, we have cookies in place to ensure that the website works well and provide information on how you navigate the site and the pages you visit. You will be given the option to agree to these cookies when you visit the website.
We also have some essential cookies in operation which help the website work well, you can block these, but it may affect the website’s ability to respond correctly, load pages etc.
When you use the Skin Assessment
We have created the skin assessment so that you can consider which treatments would be the best for you and your skin. In order to complete the skin assessment, you will be asked for information about your age (broadly in a band of ages), face shape, gender and where you consider the problem areas to be. This information is used to provide you with the best result for possible treatments. If you choose not to provide this information, the Skin Assessment may not be completed or may not provide you with suitable treatments which meet your needs.
The information you provide as part of the Skin Assessment is not retained unless you sign up for our newsletters at the end of the assessment at which point the information is retained as part of the signup process.
Using the Practitioner Locator
The Practitioner Locator allows you to search for local practitioners which offer the services highlighted as part of your Skin Assessment. The postcode which you provide will be used to provide local matches on our database. Your postcode will not be retained for any other purpose.
When using the Practitioner Locator, you will be provided with a list of Practitioners who are qualified to provide the treatment you seek. Teoxane UK takes steps to ensure the suitability of the Practitioner’s on the database, but it is recommended that you make contact with your chosen Practitioner and ensure that the treatment and Practitioner is suitable for you, before proceeding.
When you subscribe to our Hints and Tips Newsletter
When subscribing to the Hints and Tips newsletter, we ask for your name and email address. This allows us to personalise our communications with you. You will remain on the mailing list until you withdraw your consent by unsubscribing. You can unsubscribe at any time by using the unsubscribe option in any of our newsletters. We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.
When you contact us via email
When you make an enquiry via email, the information in the email will only be used to respond to your request or question. We try to respond to email queries as promptly as possible, but it can take the team up to 48 hours to respond to email queries especially at busy times, so please be patient with us.
Facebook Adverts (Sponsored Posts)
Occasionally we run Facebook Adverts to promote the visibility of our services. When you click on our advert on Facebook you are consenting to finding out more about us. Our Facebook Adverts use the Facebook Pixel Service of Facebook Inc. 1601 S.California Avenue, Palo Alto, CA94304. USA (Facebook). This tool allows us to find out more about the actions of users after they are redirected to our website. It also allows us to measure the efficiency of our Facebook adverts for statistical and market research purposes. Using this information allows us to improve our advertising for a better experience to our users and provide you with further advertising on Facebook and the use of Custom Audiences. You can find out more about this and withdraw your consent here: https://www.facebook.com/ads/website_custom_audiences/
When you take part in online research or surveys
Occasionally, we ask for feedback on your interaction with the website, our services and your customer experience. We will use a secure online platform to gather your responses which may include your name and contact details in case we need to follow up on your responses.
The information we need
Teoxane UK is what’s known as the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services.
We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.
Collecting your personal information
We collect personal information about you through a variety of different methods including when you:
- Sign up to our mailing list
- Ask for more information
- Send us correspondence via email
- Give us feedback
The Teoxane UK website is not intended for anyone under 18. If you are under 18, please ensure you obtain your parent/guardian's consent before sending any personal information to us.
Links to other websites
In order to be able to provide you additional information we may have links to other websites. Where we have a contract in place for the services, we take steps to ensure that your personal information is secure and only used in the way we prescribe. For other third-party websites, we will make clear that you are being redirected.
We suggest that you review the privacy policies for any third-party websites you visit as we cannot accept any liability for the way they manage your personal information.
Where is your information stored?
Wherever possible, all the personal information we process is processed within the UK or European Economic Area (EEA). Some of our third-party service providers, are based outside the UK or EEA so their processing of your personal information will involve a transfer outside the UK or EEA.
Whenever we transfer your personal information outside of the UK or EEA, we do our best to make sure a similar degree of security of personal information by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the ICO or European Commission which give personal information the same protection it has in the UK and Europe.
If you fail to provide the information requested
If you fail to provide the information requested where we need the personal information for either legal or accounting purposes or to fulfil our contract with you, we may not be able to complete our obligations to you. Where this is likely to happen, we will ask you to provide the missing information and explain the consequences of not providing the information requested.
Sharing your information
Other than in the following circumstances, we do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation and criminal investigations:
- Where other companies provide services to us and we have a contract in place which protects your personal information and rights in accordance with data protection legislation.
- If you have agreed that we may do so.
- If we sell the business – the new owner may obtain subscriber information. This information would only be used for the same purposes for which it was originally obtained.
- If we run an event in partnership with other named organisations, your details may need to be shared. We will be very clear what will happen to your personal information when you register.
And we will never sell or rent your personal information to other organisations.
Securing your information
We have put in place security measures to prevent your personal information from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We ensure that only those employees and partners, who need access to your personal information as part of their business role, are given access. They will only process your personal data on our instructions and our contracts ensure that the information is kept confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we need to.
Retaining your information
We hold your information only as long as necessary for each reason that we use it. For example, your email address on our subscriber list will be held whilst you are a subscriber. During the retention period we ensure the security and integrity of the information.
When deciding what the correct length of time to keep your personal information is, we look at the amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure and the reason we are holding the information.
What are your rights?
You have a number of rights about how the personal information you provide can be used. These are:
- Transparency over how we use your personal information (right to be informed).
- The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
- Update or amend the information we hold about you if it is wrong (right of rectification).
- Ask us to stop using your information (right to restrict processing).
- Ask us to remove your personal information from our records (right to be 'forgotten').
- Object to the processing of your information for marketing purposes (right to object).
- Obtain and reuse your personal information for your own purposes (right to data portability).
- Not be subject to a decision when it is based on automated processing (automated decision making and profiling).
If you wish to raise a complaint about how we have handled your personal information, you can contact us, and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you may complain to the Information Commissioner’s Office (ICO).
If you would like to know more about your rights under data protection law, you can find out more at the Information Commissioner’s Office website.
How to contact us
Teoxane UK is registered with the Information Commissioner’s Office as a Data Controller. Our registration number is Z1770800.
Teoxane UK Ltd is a company registered in England and Wales. Registered company number: 05605422 whose registered office is 79-80 Shrivenham Hundred Business Park, Majors Road, Watchfield, Swindon, England, SN6 8TY.
Last updated: August 2021